HomeSERVICE DEPARTMENT
Certified Service Management and Technicians
Continuing education is extremely important to our management and our service staff. Our staff is certified and attends yearly updates in all facets of marine technology including Mercruiser, Mercury outboards, Honda outboards, OMC, Volvo-Penta stern drives, Sealand Vacuflush Technologies, Ocean Options Air Conditioning Systems, Spader Service Management and Mercury University’s Exceeding Customer Expectations programs.
We are looking for that elusive 00.1%...
At Shep Brown's we work very hard to more than meet our customer's needs. With a Customer Satisfaction Index of 99.9% from Mercury Marine, you can rest assured that you're dealing with one of the best marinas in the nation. As a matter of fact, you'll discover that this award winning boat dealership is highly rated by all our boat manufacturers as well. While other marinas only dream about a 99.9% CSI index for customer satisfaction, we won't be satisfied. From our dedicated and knowledable sales staff, to our highly trained & certified technicians, and our helpful and responsive parts department, the goal is always 100% Customer Satisfaction! That's why we all keep working together for that 00.1%. It’s the way boating should be!
Schedule Service online now!!
PARTS DEPARTMENT
Computerized Inventory
Our parts department maintains a large, computerized inventory to meet your needs. With multiple year sales tracking, we know which parts are in high demand and which ones we need “just a few” of.
Locate and/or Ship
If we don’t have what you need in stock, we can get it in minimal time to keep you on the move and not chasing parts. With our multiple vendors, we can deliver the right parts at the right price. We can even ship nationwide, right to you door.
Order Parts Online
Click Here to order parts online.
Certified Service Management and Technicians
Continuing education is extremely important to our management and our service staff. Our staff is certified and attends yearly updates in all facets of marine technology including Mercruiser, Mercury outboards, Honda outboards, OMC, Volvo-Penta stern drives, Sealand Vacuflush Technologies, Ocean Options Air Conditioning Systems, Spader Service Management and Mercury University’s Exceeding Customer Expectations programs.
We are looking for that elusive 00.1%...
At Shep Brown's we work very hard to more than meet our customer's needs. With a Customer Satisfaction Index of 99.9% from Mercury Marine, you can rest assured that you're dealing with one of the best marinas in the nation. As a matter of fact, you'll discover that this award winning boat dealership is highly rated by all our boat manufacturers as well. While other marinas only dream about a 99.9% CSI index for customer satisfaction, we won't be satisfied. From our dedicated and knowledable sales staff, to our highly trained & certified technicians, and our helpful and responsive parts department, the goal is always 100% Customer Satisfaction! That's why we all keep working together for that 00.1%. It’s the way boating should be! Schedule Service online now!!
PARTS DEPARTMENT
Computerized Inventory
Our parts department maintains a large, computerized inventory to meet your needs. With multiple year sales tracking, we know which parts are in high demand and which ones we need “just a few” of.
Locate and/or Ship
If we don’t have what you need in stock, we can get it in minimal time to keep you on the move and not chasing parts. With our multiple vendors, we can deliver the right parts at the right price. We can even ship nationwide, right to you door.
Order Parts Online
Click Here to order parts online.